REFUND POLICY

1. Introduction

Thank you for choosing RER MedApps. We value your satisfaction and strive to provide you with the best online medical education experience possible. Because our products are digital applications and software subscriptions, our refund policies differ slightly from physical goods. If you are not completely satisfied with your purchase, we are here to help.

2. Platinum Membership Refunds

We offer a strict 7-Day Money-Back Guarantee for all first-time purchases of our Platinum Membership (including 3-Month, 6-Month, and Lifetime tiers) processed directly through our website via PayHere.

• Eligible Window: You must request a refund within seven (7) days of the exact date and time of your initial transaction.
• Beyond 7 Days: Once the 7-day window has passed, your purchase is considered final. We will not issue partial or prorated refunds for any unused time on your membership.

3. Voided Refund Eligibility

Certain actions will immediately void your eligibility for a refund, even within the 7-day window. Your refund request will be denied if our system detects that you have violated our Terms & Conditions, including but not limited to:

• Engaging in unauthorized account sharing with third parties.
• Attempting to use your Platinum Membership on more than the maximum limit of four (4) devices.
• Engaging in fraudulent payment activity or chargeback abuse.

4. App Store & Google Play Purchases

If you purchase individual RER MedApps applications or initiate a subscription directly through the Apple App Store (iOS) or Google Play Store (Android), RER MedApps does not have the ability to process your refund directly.

These transactions are managed exclusively by Apple and Google. You must adhere to their respective refund policies and submit your refund request directly through your Apple ID or Google Play account dashboard.

5. Technical Issues & Defective Access

In the unfortunate event that you experience severe technical issues, app crashes, or account syncing failures that prevent you from accessing the premium content you paid for, please contact us immediately. We will work to resolve the issue promptly. If we are unable to resolve a critical access issue on our end, we will gladly issue a refund regardless of the standard 7-day window, at our sole discretion.

6. Processing Time

Once you submit a valid refund request to our support team, we will notify you of the approval status. If approved, we will initiate the refund process.

Please note that refunds can take up to 5-10 business days to process. All approved refunds will be issued strictly to the same payment method (card) used for the original transaction.

7. Contact Us

If you have any questions or concerns regarding this refund policy, or if you would like to initiate a refund request for a Platinum Membership purchased through our website, please contact our customer support team. We are here to assist you.

• Email: support@rermedapps.com